FAQ

Where are you located?

The Chocolate Kiss Cakeshop address is Block 1 Lot 13 Republic Avenue, Quezon City. Our shop is a few steps away from the entrance gate of Dona Petrona Subdivision.

Other nearby landmarks include Robinson's Townsville, ABS-CBN Warehouse and Ciuded Verde Homes along Regalado Avenue.

Here's a GoogleMap link for reference: bit.ly/CakeshopMap

 

What time are you open?

We are open to pre-ordered pick-ups daily, Monday to Sunday, 10AM to 4PM. 

 

I have other questions not found on this FAQ. How do I reach you?

We have a message form that you can fill out here. For immediate questions and concerns, you may reach us (02) 8962.8269 or (0908) 883.1396 during office hours.

 

How early do I need to pre-order?

Please place your order at least two (2) days in advance.

For example: If you want to pick-up on a Friday, you need to make sure that your order has been placed and paid for by Wednesday. No more advance orders and payments will be entertained 1 day before.

We appreciate your understanding and cooperation. This allows us to manage our production schedule and ensure that your cake order is freshly-prepared upon pick-up.

 

Can I use a 3rd party courier for picking up?

Yes, we allow pick-ups using 3rd party courier. Kindly just be reminded of the sensitivity of our products. Please use an “insulated box” for all motorcycle bookings. Further, please consider booking a car / MPV when shipping the following:

  • Products that are extra sensitive to heat and prone to sliding / damage if motorcycle ride is not smooth, such as:
    • Chocolate Kiss Suite (sampler cut-ups) Box of 14 / Box of 28
    • Sans Rival
    • Dayap Chiffon Cake
  • Multiple items / boxes that will be stacked inside a motorcycle box:
    • More than 4 pieces of our 4-inch cake
    • More than 2 boxes of our 6-inch cake
    • More than 1 box of 9-inch cake

 

Do you deliver?

While our online shop is on soft opening, we are currently delivering upon special request and with enough lead time only. 

If you’d like us to deliver for you, the delivery fee will be billed separately. Please order your cake five (5) days in advance and add your delivery request under the ‘Notes’ section before check out. Kindly provide the following information:

  • Complete Delivery Address
  • Recipient Name
  • Recipient Contact Number

Upon receipt of your order and product payment, we’ll contact you on the delivery payment instructions. 

 

Where do you deliver? What delivery service do you use?

Our delivery service is available all across Metro Manila and Cainta area. We use Lalamove or GrabCar, depending on the sensitivity of the product to be delivered.

Refer to our guidelines above regarding use of 3rd party couriers, to know which products / occasions we recommend the use of a car (versus motorcycle).


When can I order? 

The online shopping cart is open 24/7, but order cut-off is 2 days before your desired pick-up day.

For example: If you want to order for a Friday, you need to make sure that your online transaction is completed by 11:59 PM of Wednesday. (The website will no longer accept Friday orders starting 12:00 AM of Thursday). 

 

What payments are accepted?

Our website currently accepts the following payments:

Via Dragonpay option:

  • Online banking / fund transfers from: BDO, BPI, Maybank, RCBC, Unionbank
  • E-Wallet payments from: GCash, GrabPay

Via Credit/Debit Card & PayMaya Wallet Option:

  • Credit/Debit Card: VISA, Mastercard, JCB
  • PayMaya QR (Scan to Pay)

 

My pick-up date is not part of the options. How do I place my order?

Our website only accepts orders up to 30 days in advance. For orders more advanced than this, we can reserve your order manually. Just email us at cakeshop.republic@gmail.com with the following information:

  • Name
  • Contact Number
  • Your order (flavor, size, quantity)
  • Pick-up date
  • Pick-up time (between 10AM to 4PM)
  • Preferred mode of payment (BDO Deposit or web-based credit card)

 

What are your bestsellers?

The Devil’s Food Cake is our best-selling item.  Though white on the outside because of its marshmallow frosting, it is a chocolate cake with a chocolate fudge filling in between its layers.

Next to it is the Dayap Chiffon Cake, a three-layered moist chiffon cake with dayap caramel filling, frosted with marshmallow icing and topped with candied dayap rind.

 

Do you make decorated / wedding cakes?

Yes, we accept customized cake orders. Prices depend on the cake flavor and difficulty of the design. 

Our typical process is we ask customers to provide us with pegs or design inspirations (photos), then we will present our design proposal based on what matches our cake flavors and style.

Message us at cakes@thechocolatekiss.com for a copy of our Celebration Cakes Portfolio, if you’d like to get an idea of our past designs and pricing.

 

Do you accept bulk orders?

Yes, we accept bulk orders, with enough lead time. Please message us with your requirements as early as possible so we can accommodate your order.

 

Is your UP Bahay ng Alumni branch permanently closed?

Yes, The Chocolate Kiss Café - Ang Bahay ng Alumni restaurant will no longer be re-opening even after the community quarantine. It permanently closed effective August 24, 2020. You can read more about Café’s closure here.